{"xsrfToken":"fd4719ac982b0db2233334767543f5c1bf8c2ca5_lout","branding":{"id":"1","key":"gs","name":"HathiTrust General Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the HathiTrust Help Center","sharedPortalName":"HathiTrust Help Center","userInitialAnnouncementHeader":"Two-Ways to Get Help","userInitialAnnouncementMessageWiki":"<p>The HathiTrust Help Center is your one-stop shop for help on all things related to HathiTrust! Enter your key words in the search bar above to pull up help articles or use the appropriate link below to open a ticket with our User Support team. Find more info on our website: <a href=\"http://hathitrust.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">www.hathitrust.org</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the HathiTrust Help Center","sharedPortalName":"HathiTrust Help Center","announcementHeader":"Two-Ways to Get Help","announcementMessage":"The HathiTrust Help Center is your one-stop shop for help on all things related to HathiTrust! Enter your key words in the search bar above to pull up help articles or use the appropriate link below to open a ticket with our User Support team. Find more info on our website: [www.hathitrust.org|http://hathitrust.org]\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c35400","helpCenterTitleColor":"#5c5c5c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1bcbe2f9-b86c-4679-a89c-6ad53acb1f73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNWI3NWFhZC1kZTk0LTQxYjAtYjUyMS1mM2Y2ZmI3ODk3ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiY2JlMmY5LWI4NmMtNDY3OS1hODljLTZhZDUzYWNiMWY3MyI6WyJyZWFkIl19LCJleHAiOjE3MzIxODk3MTEsIm5iZiI6MTczMjE4OTExMX0.snkmNn21kjg_YmotQ0Ka7QSrFXn6DEts8jG_39lF3p8&client=d5b75aad-de94-41b0-b521-f3f6fb7897d4&height=300&mode=fit","bannerMediaApiFileId":"1bcbe2f9-b86c-4679-a89c-6ad53acb1f73","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"gs","projectId":10015,"serviceDeskId":1,"name":"HathiTrust General Support","description":"<p>Not sure where to start? Ask a general question here.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"44","name":"Collection Builder support","descriptionHtml":"","callToAction":"Collection Builder support","introHtml":"<p>Ask for help creating or using a collection, or moving your collection to a new account.</p>","icon":10470,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"39","name":"Collection inquiry","descriptionHtml":"","callToAction":"Collection inquiry","introHtml":"<p>Ask a question about how we determine what goes into the HathiTrust collection.</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"27","name":"Copyright inquiry","descriptionHtml":"","callToAction":"Copyright inquiry","introHtml":"<p>Find out why a book is available/restricted to view/download by asking us to review the copyright status of a book.</p>","icon":10506,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"29","name":"Creative Commons license","descriptionHtml":"","callToAction":"Creative Commons license","introHtml":"<p>Submit a Creative Commons license for a book for which you hold the copyright.</p>","icon":10506,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"36","name":"Dataset request or question","descriptionHtml":"","callToAction":"Dataset request or question","introHtml":"<p>Request to receive a dataset for text analysis or data mining research.</p>","icon":10468,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[4],"key":""},{"id":"33","name":"Download book","descriptionHtml":"","callToAction":"Download book","introHtml":"<p>Full book downloads are only available to individuals associated with our member libraries. Contact us if you think you should have download access, but do not.</p>","icon":10468,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[4],"key":""},{"id":"49","name":"Dropbox access for print holdings","descriptionHtml":"","callToAction":"Dropbox access for print holdings","introHtml":"<p>Request access to your library's Dropbox folder to upload new print holdings data.</p>","icon":10473,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[8],"key":""},{"id":"43","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>Request that we add a new feature to our website that is currently not available.</p>","icon":10470,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"37","name":"For members: Accessible Text Request Service (ATRS)","descriptionHtml":"","callToAction":"For members: Accessible Text Request Service (ATRS)","introHtml":"<p>Inquire about ATRS, or request to configure access to it.</p>","icon":10504,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[4],"key":""},{"id":"46","name":"For members: Authentication change","descriptionHtml":"","callToAction":"For members: Authentication change","introHtml":"<p>Get help if your university is changing their authentication system, and you are having problems logging into HathiTrust.</p>","icon":10470,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"38","name":"For members: Collection Administration Access (CAA)","descriptionHtml":"","callToAction":"For members: Collection Administration Access (CAA)","introHtml":"<p>Inquire about Collection Administration Access or request configuration.</p>","icon":10504,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[4],"key":""},{"id":"35","name":"General access and use question","descriptionHtml":"","callToAction":"General access and use question","introHtml":"<p>Ask a general question about accessing materials in the HathiTrust collection.</p>","icon":10506,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"32","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Ask a question here if you are not sure where to ask your question.</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"51","name":"Ingest or deposit inquiries","descriptionHtml":"","callToAction":"Ingest or deposit inquiries","introHtml":"<p>Find out how your library can deposit digitized content into HathiTrust.</p>","icon":10473,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[9],"key":""},{"id":"45","name":"Login problem","descriptionHtml":"","callToAction":"Login problem","introHtml":"<p>Get help if you are having difficulty logging in.</p>","icon":10470,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"97","name":"Member issue","descriptionHtml":"","callToAction":"Member issue","introHtml":"<p>As an existing member, ask a question about our member services.</p>","icon":10518,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[21],"key":""},{"id":"47","name":"Membership inquiry","descriptionHtml":"","callToAction":"Membership inquiry","introHtml":"<p>Find out if your library is eligible to join HathiTrust, and the factors that go into our cost model.</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7],"key":""},{"id":"50","name":"New ingest batch","descriptionHtml":"","callToAction":"New ingest batch","introHtml":"<p>Report a new batch of content to be deposited into HathiTrust.</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[9],"key":""},{"id":"48","name":"Print holdings","descriptionHtml":"","callToAction":"Print holdings","introHtml":"<p>Submit print holdings for membership or services.</p>","icon":10473,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[8],"key":""},{"id":"34","name":"Reuse content","descriptionHtml":"","callToAction":"Reuse content","introHtml":"<p>Inquire about whether you can reuse images or text from a specific book in our collection.</p>","icon":10506,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"53","name":"Shared Print data submission","descriptionHtml":"","callToAction":"Shared Print data submission","introHtml":"<p>Notify us that new data has been uploaded to your Shared Print Dropbox folder.</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"52","name":"Shared Print request","descriptionHtml":"","callToAction":"Shared Print request","introHtml":"<p>For inquiries related to the HathiTrust Shared Print program</p>","icon":10550,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"28","name":"Takedown","descriptionHtml":"","callToAction":"Takedown","introHtml":"<p>Submit a request to restrict access to a book.</p>","icon":10506,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"42","name":"Website problem or bug","descriptionHtml":"","callToAction":"Website problem or bug","introHtml":"<p>Report a website bug or problem.</p>","icon":10470,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[6],"key":""},{"id":"85","name":"Contact third party","descriptionHtml":"","callToAction":"Contact third party","introHtml":"<p>Used for linked tickets that are created for the purpose of communicating with third parties.</p>","icon":10516,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Default request type that is associated with requests received from our email support channel.</p>","icon":10527,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"41","name":"Offer content for inclusion in HathiTrust","descriptionHtml":"","callToAction":"Offer content for inclusion in HathiTrust","introHtml":"<p>Offer content in print or digitized formats for inclusion in the HathiTrust collection.</p>","icon":10482,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"40","name":"Request additions to the HathiTrust collection","descriptionHtml":"","callToAction":"Request additions to the HathiTrust collection","introHtml":"<p>Ask us to add missing material to the HathiTrust collection.</p>","icon":10482,"iconUrl":"https://hathitrust.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":4,"name":"Access and Use"},{"id":5,"name":"Collections"},{"id":6,"name":"Website"},{"id":7,"name":"Partnership"},{"id":8,"name":"Print Holdings"},{"id":9,"name":"Partner Ingest"},{"id":10,"name":"Shared Print"},{"id":21,"name":"Partner Issue"}],"orderMapping":{"8":[49,48],"4":[35,27,33,29,34,28,36,37,38],"1":[32],"9":[51,50],"21":[97],"7":[47],"10":[53,52],"6":[42,45,44,43,46],"5":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8975caaa-6c35-3671-bd7e-da39a7d2446d","appLinkName":"System Confluence","appLinkUrl":"https://hathitrust.atlassian.net/wiki","spaceKey":"GS","spaceName":"General Support","spaceUrl":"https://hathitrust.atlassian.net/wiki/spaces/GS","isServer":false},"labels":[],"projectKey":"GS","serviceDeskId":1,"kbLinkDomainURLs":["https://hathitrust.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNWI3NWFhZC1kZTk0LTQxYjAtYjUyMS1mM2Y2ZmI3ODk3ZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTAzMTEsIm5iZiI6MTczMjE4OTExMX0.vw0gqaQdfkTB2p62MvnFyTWYGZfuZpXOX4EJI6AurHY","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"d5b75aad-de94-41b0-b521-f3f6fb7897d4","tokenDurationInMins":20}},"kbPage":{"id":2386591780,"title":"Building Your Own Collections","url":"https://hathitrust.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2386591780","space":{"key":"GS","name":"General Support","id":2248572930},"serviceDeskIds":[1],"appLinkId":"8975caaa-6c35-3671-bd7e-da39a7d2446d","idInString":"2386591780","projects":[{"projectId":10015,"serviceDeskId":1,"portalId":1}]}}